Before locking, Angela occasionally refills the SIM card to use WhatsApp, but hasn’t been able to recharge since locking. Without an internet connection, there is no way to “work remotely”. Angela knits Wayuu’s traditional mochila bags but she cannot sell them on the street under current limits.

For now, his family survived an emergency cash payment from the non-governmental organization Mercy Corps. It is not possible for her children to continue their education from home without access to school material online. As for updates, they are waiting for phone calls from friends or family, who might bring news. Otherwise they are in the dark.

“Seeing that we don’t have TV, internet or anything, we don’t know whether that is still happening or whether it will continue, so obviously we can’t go or move,” Montiel said. “We are desperate.”

Governments around the world have committed to provide universal access by 2020, but the digital divide is still running in and expanding the gap offline as well.

People in poorer areas are less likely to connect, as are women, the elderly and those who live in remote or rural areas. And in many cases, connectivity can be tenuous – the closure of offices, schools or public spaces, such as libraries and cafes, has severed access for many people.

“Covid-19 has shown that there is a huge gap, and it is really shocking for some governments. When they ask their employees to go to work from home … many of them can’t.”

Sarpong hopes the crisis will penetrate long-standing barriers to internet access – from lack of political will to regulatory hurdles and data affordability – to make more of the world connected.

“The government needs to see internet access, not as a luxury, but to see it as an enabler that can change their economy … I think that’s a call for them,” Sarpong said.

Digital gender gap

Digital technology has rapidly revolutionized life as we know it. But not everyone gets the same benefits, and many are left behind due to lack of infrastructure, literacy and training.

In India, an aggressive approach to digitalization has moved most of the benefits of online government – from rations to pensions. Even before the pandemic, the poorest country in the country relied on digital, even though half of the population was offline.

The pandemic only magnifies the irony of the situation.

Lal Bai, a 65-year-old widow living in a remote village in Rajasthan, cannot travel five miles to the nearest town to withdraw government cash, and has no means to access government funds online, so she soon finds herself without food left at home.

Confused, Bai ended up at the door of Ombati Prajapati, who manages a digital service shop in her village. “He’s the only one who will help me.”

“Only because of the internet can I see what is happening and tell others that they must regularly wash their hands with soap, use cleanser, wear masks,” Prajapati said, 27. “I will not be able to help one of these people [if I had not learned how to use the internet]. I can’t even help myself. “

Osama Manzar, a social entrepreneur and founder of DEF, said that their job training like Prajapati has shown how important it is to have digital infrastructure available up to the last mile – especially during disasters.

“Connectivity and access to the internet must be part of human rights. That must be considered, in times of pandemics and disasters, just as you provide access to food or water, there must be a way to provide access to data,” Manzar said.

Problems for rich countries too

More than four out of 10 low-income households in America do not have access to broadband services, according to research by Pew. And in the UK, 1.9 million households do not have access to the internet, while tens of millions of others rely on pay-as-you-go services to get online.

“Digital exclusion, for many, is only an extension of the social exclusion they face, and poverty is clearly part of it.”

“I didn’t overcome it at all. I was very lonely and depressed when the lockdown first started, but because I had taken a tablet … when I felt lonely, I could talk to my grandchildren or my daughter. I always connected with them, because they always online. “

On May 1, Addison was 60 years old. He celebrates with his grandchildren via video chat on his new iPad – the same iPad that he now uses to check his support portal. And he recently signed up for a dating site. “I feel like a teenager,” he said.

But when the government tries to launch digital services to the most needy, the question remains: Who gets the device and who doesn’t?

“The device is not only about direct support for Covid, but it is about opening gates, for parents and families, for aspirations and opportunities,” Shaikh said. There are currently 1,500 on the waiting list.

“The biggest challenge is, who should I choose?”