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NFL stadiums reinvent concessions to protect fans, leaving some workers aside

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NFL stadiums reinvent concessions to protect fans, leaving some workers aside

Hot dog and beer sellers will become rare. NFL Stadium passes this season as officials work to overhaul concession operations and create a safe environment for fans during coronavirus pandemic

Only a small group of 32 NFL teams will have a fan base when the season kicks off this weekend. With a mandate for social distancing, several NFL stadiums have ditched food and drink peddlers altogether in favor of contactless and, in many cases, cashless models to limit potential exposure and set fans up for their favorite game day snacks as safely as possible.

The closures, attendance restrictions and necessary security measures have had a major impact on stadium workers, many of whom will not operate at all during the first weeks of the season. Even at NFL stadiums that host fans, it is expected that there will be limited staffing for privileged staff for the foreseeable future.

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“The salesperson, the guy who sells the beer, if they’re there at all, they will certainly get hurt,” said Mike Plutino, CEO and founder of Food Service Matters, a consulting firm specializing in stadium concessions. “We don’t expect long queues for a lot of things right now.”

Pre-packaged food show at Hard Rock Stadium. (Center Plate / Hard Rock Stadium)

Currently, four teams – the Kansas City Chieftain, Jacksonville Jaguars, Indianapolis Colts and Miami Dolphins – have announced specific attendance plans. The Dolphins admit a maximum of 13,000 fans to their first home game, or 20 percent of the Hard Rock Stadium capacity. The Chiefs and Jaguars are home stadiums with a maximum of 16,000 fans, while the Colts will play just 2,500 in their first home game.

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NFL teams typically generate $ 1 million to $ 2 million in game-day concession sales, Plutino said. This revenue figure will drop significantly at the expected level of attendance, even if the fans in attendance spend more than usual to make up for the lack of additional features.

“I think the food service guys were in full swing trying to rethink, rethink and rethink the business, and make sure it was safe for fans and employees within the company,” Plutino said.

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Under normal circumstances, most football stadiums offer non-profit groups the opportunity to work on assignments to raise money for their own purposes, such as fundraising for a school group. Stadium vendors – workers who walk down the aisles with hot dogs, beer, and other snacks – usually earn most of their income from sales commissions and tips, while floor workers usually get hourly wages. Traders are often hired through a third party firm.

Workers at Hard Rock Stadium will have access to glove machines. (Center Plate / Hard Rock Stadium)

The pandemic has triggered a massive shift in the way business is done in sports stadiums, accelerating the transition to technically advanced fan services that is already under way at many venues.

Centerplate Inc., a food and beverage partner for Dolphins at Hard Rock Stadium and Colts at Lucas Oil Stadium, has been developing service plans for its NFL customers for several months now. Security measures at both teams’ games include non-cash transactions, mobile ordering of portioned food in closed containers and plexiglass screens on counters.

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“We don’t want fans to feel like this is a limited experience,” said Centerplate CEO Steve Pangburn. “We want them to have a very unique experience because they are coming back after a very difficult time and we want them to say, ‘Wow! “And we remembered this experience.”

Pre-packaged food show at Hard Rock Stadium. (Center Plate / Hard Rock Stadium.)

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The Hard Rock Stadium will not have dolphin game food and drink peddlers in order to maintain social distancing guidelines. Centerplate also limits the number of workers at cooking stations and optimizes menus to include only fan favorite foods so fans don’t have to wait in lines.

Pangburn admitted that Centerplate will have fewer staff compared to a typical Sunday in the NFL, but noted that the staff-to-fan ratio will actually be higher than usual and the reduction rate will not come close to the fan attendance limits. Workers will receive their regular hourly rate. Eliminating security delays means stadiums will open earlier than usual, allowing for more hours for working staff.

“It’s about the fan experience. We are not reducing the number of points of sale to this level, ”added Pangburn. “We are really trying to make it look almost like it does in normal times.”

Jaguars and its catering partner, Delaware North Sportservice, have taken similar steps at TIAA Bank Stadium. There will be no food or drink vendors on site, and the seasoning kiosks will be closed for the foreseeable future.

In addition to cashless payments, stadium officials will serve all food in closed containers, install plexiglass barriers and allow fans to bring their own reusable water bottles to the site.

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“We are working to define our level of rebate and staffing without changing the hourly wages of our employees,” Delaware North Sportservice said in a statement.

Executives have moved to a cashless model at all concession centers and retail outlets at Arrowhead Stadium as part of a partnership with payment services firm Tappit. In addition, the team increased the point of sale to fan ratio so that they could disperse and place orders without fear of breaking social distancing rules.

“There will be a variety of limited contact and contactless concession options available, including ‘Grab N’ Go ‘, self-service, order picking and ordering kiosks throughout the stadium,” reads a message detailing their stadium policies.

Aramark, a partner at Chiefs Nutrition Services, did not respond to a request for comment.

The NFL requires fans to wear masks at all times to games this season. Although initially only a few teams will have crowds, league officials have left open the possibility of adjusting attendance rules as the season progresses.

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More fans will require more stadium staff, although it’s unclear when conditions will allow hawkers and other traditional live performance elements to return.

“The amount of livelihoods that go into sports, just in catering, is incredible,” said Plutino, a stadium concession consultant. “I don’t know if anyone has counted the number of hands that the sport is serving, but this is an incredible number of hands.”

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Benfica Chaves League Preview by Roger Schmidt

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PREVIEW

ABOUT Benfica returns to competition, after a break from national team commitments, with the reception of Chaves this Friday, March 29, at 18:00 at the Estadio da Luz, in the game of the 27th round of the championship. Betkliche League.

Already preliminary press conferencewhich took place on the Benfica campus, Roger Schmidt emphasized that the team is in good shape meet with Chaveza rival who has nothing to lose when faced with the threat of relegation.

At the start of the decisive stage of the season, the coach remembered and praised that the Reds were still fighting for three trophies (Betklić League, Portuguese Taça and Europa League) and this was necessary. “We must use this opportunity and this moment to accelerate our highest level in everything.“, emphasized Roger Schmidt, distinguished Coach's Award at the ceremony dedicated to the 120th anniversary of the Club.

Roger Schmidt

“We are in good shape, the first game is always demanding, but we are ready to play it.”

Roger Schmidt

What was it like preparing for this game against Chavez without any international players?

It was a typical international break, some players were with their teams, and I think it was a good opportunity for us to rest a bit and then get back to training. We did it very well and are excited to play again. Playing at home after the national team break is always a good start. All the national team players returned in good shape, a little tired, but without injuries. I'm happy with that, my biggest fear is always that they will get injured. We are in good shape, the first match is always demanding, but we are ready to play it. The decisive phase of the season begins and everything we have done over the last eight or nine months of this season had to be prepared for these weeks. We have six or seven weeks left to play, we still have three competitions to play and it really is a special season. When you can still win three trophies at the end of March, it's a very good season. Our task is to use this opportunity and this moment to accelerate to the highest level in everything. So, anything is possible. We have this expectation. For tomorrow [sexta-feira, 29 de março]Chavez and I know that this team is always difficult to play against. They are facing relegation, they have nothing to lose at our stadium. This is a good team, they have a good coach, and we have to solve this problem.

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How did you feel when you left the Club’s 120th anniversary ceremony?

On Tuesday [26 de março], The gala was impressive. It always gives us a feeling of how great the Club is and how much love and passion there is in it. I'm always pleased to see that and how Benfica treats their history, former players and everything else. It's always something special and I'm so glad to be a part of it. We want to take this opportunity to please everyone around Benfica and within Benfica.

Roger Schmidt

“Playing at home after the international break is always good”

Are you considering resting Otamendi and Di Maria for this game against Chavez before the two matches against Sporting? Is Ba suitable?

Of course they could rest. The question is: “Would it be beneficial for them to rest?” Both players like to play consistently and quickly. Sometimes they need a rest, like I gave Angel a few times. [Di María], when he played a lot of games in a row and there were big games ahead of us. Sometimes it makes sense to keep them out, but they are both key players for us and have performed at the highest level all season. I always have to make a decision about what is best for us and the players. Are they ready to play at this pace? They have shown this over the last 15 years. Are you ready to return to the club after the national team games and play again? They have also shown this over the past 15 years. I have no doubt that they are ready for tomorrow. [sexta-feira], play. Alex Ba is fine, we still have a little problem with load management, he had a problem and we want to be careful that it doesn't happen again. He's fine now, it was good not to play for the national team, he trained again and we tried to rest him at the right time. He's ready to play.

Di Maria has been going through a turbulent time for several days now: he and his family have received death threats. Is the player 100% physically and mentally ready for this game and the rest of the season?

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What happened to him and his family shows how crazy the world is. It is catastrophic and catastrophic if something like this happens. It is clear that receiving such messages affects the player and the individual. We try to support him as best we can. He is professional and experienced enough to handle such situations, but such situations are completely difficult and rare, especially in a family. This is the worst thing that could happen, but we talked about it. He is trying to live a normal life. Of course, when something like this happens, some thoughts arise in your head, so we will try to support you as best we can.

Roger Schmidt

“It’s time for all of us to show a very good attitude and performance on the field.”

In the last game of the championship, he said that a player who does what Kökçu did cannot be in the team. So, have you spoken to him? Can we expect him to be in the team for this game against Chaves?

As I said during the challenge with Casa Pia [26.ª jornada], my concern was to focus on the game. It would have been better not to mention him in this interview. He returned today [quinta-feira], we talked about it and it was actually exactly what I expected. It was not his intention to create this noise and negativity around our team. I already said before and after the Casa Pia game that I have complete confidence in him as a player, in terms of quality and also in his character. You made a mistake, this interview did no good to anyone. It was not good for us, for him and for Benfica, that's very clear. Now we have to deal with this. Even when players make mistakes, they are still my players, and sometimes I have to support them in difficult times. This is what we have to do, we've talked about it and now it's time to talk about it on the pitch. It's time for all of us, not just him, to demonstrate a very good mentality and performance in field. Everything that is not good for us, that can distract our attention a little, should be excluded. We have resolved this situation domestically and it is time to look forward. I'll be back tomorrow with the team [sexta-feira].

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Kökçu was in the Turkish national team. Do you feel that your role in the national team is different from your role in Benfica?

I think I've said everything about Orkun. [Kökcü]. National teams and clubs are always different. These are different players, different tactical approaches. I don't think much about the choice. National team coaches have their own ideas, their own goals, and they must use the players as they see fit. I'm focused on what's happening here on our team, not just with Orkun. [Kökcü], but in general. Players who make it to national teams love to do it because it's a great honor for everyone. The national teams are preparing for summer competitions… These are two different things, and I am completely focused on the Club.

Roger Schmidt

“Everything we did over the last eight or nine months of this season had to be prepared for these weeks.”

As for Juan Bernat, who was seen in training, will he be fit enough to contribute by the end of the season?

All of us, including himself, expected a different season. He is a very experienced player. Unfortunately, he came in with a minor injury, but he recovered and played a few minutes for us in five or six matches. Not full games, but a few minutes. He has been injured since the end of October, for five months now. I think now is not the time to think too much about next season, we need to think about it. He's working hard to get back on the field. He returned to training with the team this week, the first time in five months he has returned and we hope that he stabilizes with the workload, the football load and, of course, that he makes an impact in the last six or seven years. weeks. This is his situation at the moment. We are on a good track and we hope it will have a good impact at the end of the season.

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″I couldn’t leave without winning this award″

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″I couldn't leave without winning this award″

Statements from Otavio, the player of FC Porto, who this Monday received the Golden Dragon as Footballer of the Year.

Speech: “I thought and I didn’t say anything that I thought. It happened by itself, I’m very happy, I was looking for [o prémio] a lot of time. I saw others, I couldn’t leave without winning this prize. Thank God I won and now it’s time to make the most of it.”

Did you tell the President that you want the Golden Dragon? “I never commented, asking for an award was not my style, it was deserved, I was very happy, many could have won. I am very happy”.

Feeling: “This is something to be proud of, this is the best person in the club, everyone wants to win, this will go down in history. It will be kept under lock and key in the museum that I have. It will get worse.” , nothing will come of it, it will be well stored.

Gala: “It’s always great, because of covid-19, the gala concert has not been held for many years. It is always special, everyone wants to be part of the gala concert. Being a dragonado, he is even more special. We did a good job and this is proof.”

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″Most competitive costume required, Pepe’s costume″

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″Most competitive costume required, Pepe's costume″

Statements by Sergio Conceiçao after receiving the Golden Coach of the Year award at the Golden Dragons Gala

Golden Dragon cost: “I represent many people in this Golden Dragon. The first time I went to Olival with the president in 2017, he named the four essential pillars of FC Porto: rigor, competence, ambition and passion. Looking at it and being with it every day. My players, who don’t usually wear a formal suit as they do today, but the most competitive suit that is required, which is Pepe’s suit, give me great joy when I get up and go to work.”

Technical team and others: “With a super competent technical team, a health department, where there is not only Dr. Nelson Puga and therapists, but also an optometrist, pedologist, a number of people who work daily so that the players do not miss anything. and so that year after year they can get better and win, which is what we want.”

Techniques: “Victory. Not forgetting the people in the kitchen, in the restaurant, the people involved in analysis and observation, the equipment technicians, because today everyone is a technician… [risos]🇧🇷 Lawn techniques too, because I am very picky about the height of the lawn. I think that every detail is important and matters. Finally, a number of people who contribute to making this possible. This is not mine, this belongs to the people of Olival, who are always led by our great, my friend and godfather, the president.”

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A family: “Finally, to paraphrase our Gonzalinho [Borges], I want to dedicate it completely to my family, which is not easy, and parents, as always. Not being among us, they will certainly be very proud, not least because they have received two more extremely important people in the life of the club and that together they are up there watching us so that FC Porto becomes bigger , was getting better. , become stronger and win. And let’s keep it up. Is always. Because we deserve it. We are also honest, serious, dedicated and competent workers.”

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