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General Directorate of Consumers recommends “Caution and Attention” during Black Friday and Cyber ​​Monday – Internet

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2 years ago

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Have you ever seen too good a discount or too low a price that is hard to believe? It’s even worth double-checking before letting the deal be tempted because rise in e-commerce fraud…

Regarding Black Friday and Cyber ​​Monday scheduled for the next few days, the Directorate General of Consumer Affairs (DGC) has released a set of seven tips that can help Internet users make safer purchases, as well as information on checks.

Between early 2019 and November 2021, more than 32,500 operators were screened by the Food and Economic Security Administration for commercial practices with price reductions, according to published data. These are the operators of physical stores (2759) and online (29780).

The number of violations found is high, especially in online stores. Overall, in physical establishments, the number of violations was 260, which corresponds to 9% of non-compliance, while 1,812 violations were reported on the Internet (a specific non-compliance rate of 6%), according to the DGC.

“The number of considered cases of administrative offenses is approximately 1,780 and amounts to 1,569,222.65 euros in fines,” the authority said.

Regarding the most frequent violations in the area of ​​discount sales, for the same period (2019-2021), Regardless of the method of sale, it was found that the most notable violation was non-compliance with advertising rules for sale with a price reduction. ”

This is why “DGC recommends discretion and consideration in the selection and purchase of consumer products or services, especially during Black Friday and Cyber ​​Monday,” also remembering that “ASAE will be especially attentive during this period in accordance with its competencies”.

DGC has also released a set of 7 tips to help consumers shop more safely.

The Authority encourages consumers to check prices in store and on the Internet in advance in order to be able to assess the relationship between price and discount, namely by comparing the sales values ​​of products, thereby calculating the benefits offered.

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The exchange and return policies applied at each establishment must also be verified and particular attention should be paid to false promotions. “Consumers should complain if they find aggressive or misleading advertisements, as this is a prohibited practice, and the DGC is the competent authority in this matter,” he says.

Also advice that SAPO TeK has put together for this shopping season this is dossier with the best opportunities for Black Friday…

  • Not everything that glitters is gold: Pay attention to the offers you receive or find.

    With so much information, how to “separate the wheat from the chaff”? One of the first steps you should take is to beware of any suggestions that sound too good to be true. Also remember that cybercriminals use social engineering techniques to get your attention, using messages prompting you to take immediate action, and using some of the most coveted products as bait.

    “data-title =” All that glitters is not gold: pay attention to the offers you receive or find – General Directorate of Consumers recommends “Caution and Attention” during Black Friday and Cyber ​​Monday – SAPO Tek “>

  • Verify the authenticity of senders

    If you receive an email or SMS from a major brand with an offer that is too good to be true, you should check if the message was actually sent from a known source. Another warning sign is the language used. Brands are not misspelled in the body text, domain name, or the web extension they are using.

    “data-title =” Verify the authenticity of the senders – General Directorate of Consumers recommends “discretion and attention” during Black Friday and Cyber ​​Monday – SAPO Tek “>If you receive an email or SMS from a major brand with an offer that is too good to be true, you should check if the message was actually sent from a known source. Another warning sign is the language used. Brands are not misspelled in the body text, domain name, or the web extension they are using.

  • Verify the authenticity of the sellers

    When visiting the website of the online store, you should also make sure that the company or organization responsible for the service is clearly indicated with the name, address, telephone number, email and tax number. Also, take a look at the accepted payment methods, as well as the store’s shipping, product returns, and privacy policies. You can also consult the Complaints Portal or third-party views of the store in question and the associated shopping experience.

    “data-title =” Verify the authenticity of the merchants – General Directorate of Consumers recommends “Caution and Attention” on Black Friday and Cyber ​​Monday – SAPO Tek “>When visiting the website of the online store, you should also make sure that the company or organization responsible for the service is clearly indicated with the name, address, telephone number, email and tax number. Also, take a look at the accepted payment methods, as well as the store's shipping, product returns, and privacy policies. You can also consult the Complaints Portal or third-party views of the store in question and the associated shopping experience.

  • Search and Compare

    Another good practice is to look for the same deal on multiple websites or sites that compare prices. Experts warn that if you find the cost is much lower than the rest, it could be a fraudulent offer.

    “data-title =” Find & Compare – Consumer Management recommends Caution and Attention for Black Friday and Cyber ​​Monday – SAPO Tek “>Another good practice is to look for the same deal on multiple websites or sites that compare prices. Experts warn that if you find the cost is much lower than the rest, it could be a fraudulent offer.

  • Pay attention to the links

    One of the signs that you have come across a legitimate encrypted payment online store is the padlock icon in the upper left corner of the websites. You should not make purchases on pages that do not adhere to the security and data encryption protocol. To see if the website we are on meets this security measure, simply check to see if the URL has the letters HTTPS at the beginning of the URL. If so, you will also find a closed padlock to the left of the search bar.

    “data-title =” Pay attention to links – General Directorate of Consumers recommends “discretion and attention” during Black Friday and Cyber ​​Monday – SAPO Tek “>One of the signs that you have come across a legitimate encrypted payment online store is the padlock icon in the upper left corner of the websites. You should not make purchases on pages that do not adhere to the security and data encryption protocol. To see if the website we are on meets this security measure, simply check to see if the URL has the letters HTTPS at the beginning of the URL. If so, you will also find a closed padlock to the left of the search bar.

  • Unique and complex passwords for each platform used

    Are you a fan of online shopping and have accounts on multiple platforms? Remember to have a strong, unique, and strong password for every website. It is also recommended that you use a password manager to securely store all of your credentials.

    “data-title =” Unique and complex passwords for each platform you use – Consumer Directorate recommends Caution and Caution during Black Friday and Cyber ​​Monday – SAPO Tek “>Are you a fan of online shopping and have accounts on multiple platforms? Remember to have a strong, unique, and strong password for every website. It is also recommended that you use a password manager to securely store all of your credentials.

  • Always choose secure payment methods

    Avoid paying by bank transfer or an unfamiliar payment method. Despite the additional costs, DECO considers payment on delivery to be one of the safest methods.

    “data-title =” Always choose secure payment methods – General Directorate of Consumers recommends “discretion and attention” during Black Friday and Cyber ​​Monday – SAPO Tek “>Avoid paying by bank transfer or an unfamiliar payment method. Despite the additional costs, DECO considers payment on delivery to be one of the safest methods.

  • Lynx Eyes “throughout the purchase.

    During the purchase process, you must never provide confidential or personal information. To avoid any unpleasant surprises, always confirm the total purchase amount. Many companies charge unannounced shipping fees that can vary depending on the purchase amount, size, or weight, resulting in the cost of the product ending up being higher than expected. You should also keep track of every step of the purchase by sending confirmation emails, printing pages visited, or capturing screenshots.

    “data-title =” Lynx eyes “throughout purchase – Consumer Management recommends” discretion and attention “during Black Friday and Cyber ​​Monday – SAPO Tek”>During the purchase process, you must never provide confidential or personal information. To avoid any unpleasant surprises, always confirm the total purchase amount. Many companies charge unannounced shipping fees that can vary depending on the purchase amount, size, or weight, resulting in the cost of the product ending up being higher than expected. You should also keep track of every step of the purchase by sending confirmation emails, printing pages visited, or capturing screenshots.

  • Check the security of your equipment without forgetting Wi-Fi

    Last but not least, keep the software and apps on your device up to date and protect all your devices with a robust security solution. Also check if the wireless network you are using is secure by avoiding placing your data in places with public Wi-Fi and no encryption.

    “data-title =” Check the security of your equipment without forgetting about Wi-Fi – Consumer Directorate recommends “caution and attention” during Black Friday and Cyber ​​Monday – SAPO Tek “>Last but not least, keep the software and apps on your device up to date and protect all your devices with a robust security solution. Also check if the wireless network you are using is secure by avoiding placing your data in places with public Wi-Fi and no encryption.

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