The government has launched a new virtual assistant with which you can constantly request information from the General Directorate of Economic Activity, which was developed under the Simplex program. Information can be accessed from any equipment, be it a PC, tablet or smartphone, with the help of the new tool, which is in the experimental phase of virtual assistance in Web site state agency.
You can request clarifications in the areas of trade, services and restaurants, as well as on issues related to fertilizers, the management of the EU Ecolabel assignment system, marketing authorization for new tobacco products and the obligations of economic operators under the control of drug precursors, as specified in examples.
The platform was developed using artificial intelligence and is available 24/7. The system allows you to provide simultaneous assistance without waiting in line for help. The same virtual services tool will also be used General Directorate of Consumers, with information on consumer disputes, alternative dispute resolution, asset guarantees, and a complaint book.
Despite the new tool, users can still access the direct service by phone or email when needed to ask questions.
In the process of testing, the platform is being finalized, with improved service mechanisms, the introduction of smart filters with more relevant information. João Torres, Secretary of State for Trade, Services and Consumer Protection, “This tool is an excellent starting point for innovative AI-powered models to simplify government by putting it at the service of commerce. services and consumer protection ”.
Maria de Fatima Fonseca, Secretary of State for Innovation and Administrative Modernization, says this is another step in transforming public services, bringing people and companies closer, whether digital or personal. “It is also a collaboration solution between services that enables better solutions by sharing knowledge and resources in government,” he adds.
