The couple decided to take their children on a Christmas outing to the Winter Wonderland of Cardiff, the capital of Wales, United Kingdom. However, the day, which should have been spent with benefit, ended differently. At the exit from the park, the children wanted sweets – the parents were obliged, but the institution took an exorbitant amount from them.
“I didn’t hear the woman name the price to my husband, but from his reaction I realized that it was high, so I asked him how much it costs,” Rhiannon Brown said. “Wales Online”. Then came the shock: the bill was 47 pounds (equivalent to about 54 euros), the amount charged for two bags.
However, Rhiannon claimed that the packages were not even half full, but the Great British Fudge Company, the kiosk where the treats were bought, confirmed that almost 1.6 kg of sweets were gone (each 100 grams cost 2.79 pounds – about 3.2 euros) . ), according to the same edition).
credits: Media Wales
“I think we were shocked, we knew it was going to be expensive, but I thought it could be £20 to £23. [o marido] just paid and off we went,” Rhiannon added. The woman then took to social media to express her dissatisfaction with the episode and came out with harsh criticism of the company.
“It really ruined our day. No one can currently afford to spend £47 on a selection of sweets,” she explained, quoted by the Welsh newspaper. And he even made an offer so that such mistakes would not be repeated again. “I think they should show some bags of candy and say how much they will cost on average so people know. Nobody knows what 100 grams of candy looks like,” he continued.
However, the company returned the money to the family, who were unhappy with the situation. And a spokesperson for the company clarified in a statement cited by the same outlet that they would never make anyone “pay for something they don’t want or are unhappy with”, adding that they would agree if a woman “left a bag there or asked for remove some items.
“We are already working on improving our service and preventing problems in the future: clearer signage explaining weighing and prices for customers, training our team so that they can offer better assistance in order to avoid similar problems,” concluded the person in charge, who is quoted by “Sun”.
