Connect with us

Top News

I was stranded at sea on a cruise ship. Now I owe $ 37,000

Published

on

I was stranded at sea on a cruise ship. Now I owe $ 37,000

(CNN) – When he returned home after weeks stranded at sea on the Putri Pacific cruise ship, passenger CJ Hayden, a writer and business coach based in San Francisco, immediately submitted a refund request.

According to his calculations, he and his partner Dave Herninko have a debt of around $ 37,500.

“They will not burden us for the days we spend around the Indian Ocean aimlessly,” Hayden told CNN.

Pacific Princess sailed back in January for a 111-day world tour that was restricted in mid-March when the Covid-19 pandemic closed the shipping industry.

Hayden and fellow Pacific Princess passengers said they were told they could apply for 100% cash back, plus an appropriate amount in credit for future travel – known as Future Cruise Credit (FCC). Or, they are offered 250% credit for future travel.

Hayden chose the previous option. He and Herninko said they also owed return airline tickets, excess baggage fees, money for prepaid overland trips that never happened and port taxes and fees.

Hayden said he pursued the cruise line three weeks after requesting a refund because he had not heard anything and was later told by Princess Cruises that he had to wait 30 days.

A month later, Hayden heard nothing more. He checked in again and was told 60 days.

Fast forward to the end of June, and Hayden said it had been 99 days and counting. He received his credit, but the cash was nowhere to be seen.

A long delay in processing refunds

CJ Hayden, pictured, by the cruise ship Princess Pacific.

Thanks to CJ Hayden

And he is not the only one affected.

While trapped in the sea, Hayden and Herninko formed a close bond with fellow travelers who were stranded. Back home, the former boat friends kept in touch and other Princess Pacific passengers told Hayden that they were also waiting to receive a refund.

Exploring online message boards and social media, Hayden realized the problem was expanding beyond the Pacific Princess. Other Princess Cruises passengers and passengers from other shipping companies are also vocal about the long wait.

Frustrated, while awaiting a refund, they had witnessed a cruise ship operator advertise a new visit. Some of the trips were later canceled after the International Cruise Industry Association Cruise industry extended a “sailing ban” until September 15.

See also  Nick Gates vowing to bring 'blue-collar' toughness to Giants

Hayden said he had complained to the California attorney general, the US Federal Trade Commission and the Federal Maritime Commission.

Princess Cruises’s director of public relations, Negin Kamali, told CNN that guests had been updated about the refund process via social media and email.

Pacific_Princess_Cruise_Refund (2)

CJ Hayden with partner Dave Herninko on the Putri Pacific cruise ship.

Thanks to CJ Hayden

“Because we respect the money and time of our guests, processing refunds remains one of our top priorities since our company has ceased operations,” the statement said.

Princess Cruises said it must “enhance the capabilities of our system” to handle the volume and complexity of refunds.

The shipping line says that nearly 60% of the refund has been completed and that the replacement and credit are handled separately.

“Therefore, it is normal to receive one at a different time from another. In many circumstances, the full amount of your Future Cruise Credit will consist of two or three separate FCCs,” the statement said.

Cash refunds can also be made in a series of payments, added shipping lines.

Kamali told CNN that Hayden’s refund was processed on June 19 and he would receive it within five to seven business days.

Extensive problem with delayed refund

Other cruise passengers who spoke with CNN said they also face long waiting times with no sign of money. Others have received some, but not all, of their cash or credit debt.

David Hidding, who canceled the Princess Cruises family trip to Alaska in March, received a refund last week.

He said he was frustrated with how the situation was handled.

“I explained that for more than 90 days, we had received zero communication from anyone with Putri – which was unacceptable,” Hidding told CNN. “There are no apologies, but [a Princess Cruises advisor] reiterating that they have been inundated with issuing refunds. “

Retired business analyst Judy Schmitz, from Iowa, also joined Princess Pacific. He chose to receive 100% cash refund, plus the appropriate amount in the credit.

He received credit, Schmitz said, but he was still waiting for a refund, which he calculated to be around $ 33,500.

See also  Nick Kyrgios let's fly at Novak Djokovic in locked chat

When he returned home stranded at sea, Schmitz was busy caring for his ailing father, who later died.

“Until all the money is returned to me, I will not be able to exhale,” he said.

Christina-Golston family

Christina Golston, with her family on a cruise ship last fall.

Courtesy of Christina Golston

Iowa-based nurse Christina Golston, who is waiting for a refund from the Carnival Cruise Line, created a Facebook page to connect passengers waiting for a refund from Carnival Corporation, which owns Princess Cruises – with Carnival Cruise Line, Holland America and Costa Cruises.

“There are many people like me who like to sail but we need money for bills now, because of lost work or reduced working hours,” Golston said.

Carnival Cruise Line representative Vance Gulliksen told CNN that at the start of the service break, “mere volume” of refunds had caused delays.

“But we continue to automate and streamline processes and work with our bank processors to work more efficiently,” Gulliksen added. “For the most part, we have worked through stacks and feel that we can now process and issue refunds in a much more timely manner. We certainly appreciate the patience of our guests in the unprecedented disruption of our business.”

‘Volume is much higher than usual for refund requests’

New York civil servant Julie Huang said she was waiting for a refund from the Norwegian Cruise Line.

Huang submitted a refund request in March – a claim of $ 9,100 in the name of himself and several family members. He receives an automatic response informing him that he must allow 90 days for requests to be processed.

Day 90 came and went in the penultimate week of June, but Huang did not receive any updates. After failing over the phone, he tweeted Norwegian.

He said he was not satisfied with response which mentions the high number of refund requests handled.
“Until all the money is returned to me, I will not be able to exhale”

Judy Schmitz, cruise ship passenger

“There is a missed opportunity for 90 days for them to proactively tell me that they need more time,” Huang said. “I’m happy with that, I’m sure our money will come back eventually. But I’ll lose a little trust now, if they respond like that, and I don’t appreciate it.”

See also  Fiji markets itself as a retreat for billionaires during the pandemic

“I hung up more about their responses than about money,” he added.

Norwegian Cruise Line told CNN that the shipping lane had “a request for a much higher than normal volume of return for processing” due to an unprecedented situation.

“Refunds are being handled by the date of departure of the cruise and according to the date the refund was originally requested. Our team worked tirelessly to complete this refund back to the original form of payment as soon as possible,” reads a statement given to CNN.

“Unfortunately, we are experiencing delays with our ability to deliver within the 90-day time frame that was originally communicated and want to set the right expectations with our ability to give. We greatly appreciate our guests for their understanding and patience.”

‘Atypical’ experience

Pacific Princess in Los Angeles in April, the last port of call after most passengers alighted in Australia.

Pacific Princess in Los Angeles in April, the last port of call after most passengers alighted in Australia.

Pictures of Mario Tama / Getty

However, while many cruisers are frustrated, some travelers, like Robert Sohns, have never been delayed by the experience of being stranded at sea or waiting for money.

Sohns was also above the Pacific Princess, but unlike Hayden and Schmitz, she chose to get a full refund in credit for future shipping.

He had to wait 90 days, but the credit of around $ 36,500 is now in the Princess Cruises account, and a further $ 36,500 credit is in his wife’s account.

“We just hope they don’t go bankrupt,” Sohns said. “We have just been buying time, knowing that they will eventually reach us.”

Sohns and his wife have put an award on Princess’s 2022 world voyage, which aims to emulate the 2020 journey that it should.

“We have probably been on almost 100 cruise ships in the last 50 years, and half of them are on Princess and we always know that there is potential for things to happen on the ship, but this is very unusual.”

Continue Reading
Click to comment

Leave a Reply

Your email address will not be published. Required fields are marked *

Top News

Prize for the Portuguese. Andre Silva is Champions League Player of the Week

Published

on

Prize for the Portuguese.  Andre Silva is Champions League Player of the Week

BUTndre Silva won the competition and became the best player of the week in the Champions League, informed UEFAthis Thursday.

The former Porto striker scored in Jota’s 3-1 victory over Celtic Leipzig, scoring a brace in a match that was signed after his Portuguese compatriot equalized.

In addition, Andre Silva also provided the assist for Nkunku, scoring the first goal of this Wednesday’s game in which huge show of foreign fans.

In addition to the Leipzig striker, Di Maria (Juventus), Bellingham (Borussia Dortmund) and Di Lorenzo (Napoli) also fought in the fight for the prize, but it was the Portuguese who managed to smile after voting for the third round of the competition, the famous This Thursday is the fair.

Read also: Diogo Costa and Andre Silva named to Champions League Team of the Week

See also: Andre Silva among the nominees for the title of the best player of the week in the Champions League

See also: double dose. Andre Silva returned to celebrate and sentenced doubts

See also: Andre Silva took advantage of Hart’s colossal mistake and responded to Jota’s goal

Always be the first to know.
6th year in a row Consumers Choice and Five Star Award for Online Press.
Download our free app.

Apple Store Download

See also  The historic launch of SpaceX was delayed because of the weather
Continue Reading

Top News

Eternal Portuguese deja vu – Renaissance

Published

on

Eternal Portuguese deja vu - Renaissance

At the end of the summer of 1972, exactly half a century ago, SEDES – Associação para o Desenvolvimento Económico e Social (the most famous reformist think tank during Marseilles) issued a document for the country entitled “Portugal: The country we are, the country we want to be “. The Marseille spring had already turned into autumn: Américo Thomas had just been re-elected, the colonial war had dragged on, repression had intensified, and an economic crisis was already brewing. Seeing the general frustration, and at the same time willing to go against it, the signatories of CEDES began by asking “Where will we be and how will we be in 1980?” to criticize the obstacles that overshadowed Portugal in the early 1970s.

Among the “problems that are getting worse without a solution”, emigration stood out, indicating the country’s inability to offer better living and working conditions to those who left; the growing inflationary process, reflected in the cost of living; the inevitability of economic integration in Europe when the country is not ready for international commercial competition; “disaggregation of regional economies” with “continuous depopulation of municipalities and regions” within the country; or “deterioration of public administration” when the government fails to promote a “prestigious, moralized, revitalized and efficient public sector”. “No one will have any difficulty,” continued the text, “to add to a new list of urgent questions that seriously endanger national life, about which much has been said and which, year after year, continue to wait for a sufficient solution.” Therefore, “the prevailing feeling in the country” in contemplation of the recent past and present could not but be “annoyance at urgent battles, the need for which was endlessly discussed, at decisions that were changed or postponed, and at rejected goals” or which were not clearly formulated ” .

See also  Nobel Prize in Literature for Abdulrazak Gurna

Between “untapped resources” and/or “lack of organizational and decision-making capacity” there was “widespread anxiety” stemming from the inevitable observation that “we are very far from the results that we could achieve thanks to the progress of the Portuguese and Portugal”. This was the macro goal of the reformist, humanist and liberalizing technocrats that SEDES brought together. “Ultimately,” they reminded Marcelo Cayetano, “the real obstacle can only be associated with the low political priority of economic and social development in our country.” So, in short, there was an urgent need to “radically change our economic, social and political way of life”, since “a national balance based on general anemia, repression and weakening of various participants” is unsustainable and pernicious.

SEDES did not know that the Estado Novo would fall in April 1974, that democracy would come in 1976, and Europe from the EEC (after EFTA) in 1986 of repression, finally gained the freedom that was discussed between the lines of the 1972 manifesto ., there would be conditions for solving (almost) all economic and social problems of development and cohesion.

Fifty years have passed since this manifesto, and almost the same number has already been in democracy. However, if we compare the above quotes with the Portuguese present, the feeling of deja vu is indescribable. SEDES wondered what the country would be like in 1980 and is wondering today (in its recent study “Ambition: Doubling GDP in 20 Years”) where we will be in 2040. It may be a replay of a sad fate: knowing (some) where to go, but never getting there!

See also  Beijing reviews Q2 2020 GDP

Continue Reading

Top News

Algeria interested in Portuguese companies investing in renewable energy – Observer

Published

on

Algeria interested in Portuguese companies investing in renewable energy - Observer

Foreign Minister João Gomes Cravinho met this Wednesday with his Algerian counterpart Ramtan Lamamra, who expressed interest in Portuguese companies investing in Algeria’s solar and wind energy.

Speaking with Lusa, João Cravinho also said that for 2023 it was decided to hold a “high-level meeting chaired by the prime ministers” of the two countries, a meeting to be held in Algiers, in addition to the state visit of the President of Algeria. Algeria to Portugal.

The Portuguese foreign minister said today’s visit to Algeria, where he was with Ramtan Lamamra, whom he has known since 2005 when he was ambassador to Lisbon, is “based on old knowledge”, but also a visit to a country that “does not to be a neighbor”, shares “a lot of fears”. “Not being a neighboring country, it almost shares many concerns about the region, the Mediterranean, the European Union’s relationship with Africa and the Arab world. It was important for us to talk about what we can do together as part of the geopolitical and geo-economic transformation,” he explained.

João Cravinho stressed that the issue of Russia’s invasion of Ukraine was a factor “which could not but be the subject of dialogue”, and also added that “geo-economic issues related to energy, renewable energy sources and the opportunities that come with the digital transition” also were on the table.

THE PUB • CONTINUE TO READ BELOW

“While Algeria is a major exporter of fossil fuels, it is also a country with huge potential in terms of solar and wind energy. We have very qualified companies in these areas, and the Algerian side has expressed interest in [ter] Portuguese investors in these areas,” the minister said.

See also  Fiji markets itself as a retreat for billionaires during the pandemic

The official said that it would be a matter of working with the Portuguese Agency for Investment and Foreign Trade (AICEP), with the Secretary of State for Internationalization, as well as with a sectoral ministry, namely the Ministry of Environment and Climate Change. A “high-level meeting chaired by the prime ministers” of the two countries is scheduled for 2023, a meeting to be held in Algiers, in addition to the Algerian President’s state visit to Portugal.

“We have a very busy calendar between the two countries. Now we will try to organize a mixed commission, where technical specialists from both countries will gather,” he said, stressing that there are “14 legal documents that are practically finalized and will be signed” in 2023.

João Gomes Cravinho was on a visit to Algiers today to assess bilateral relations in the economic sphere, as well as in terms of cooperation, language and culture, and to discuss international issues.

Continue Reading

Trending